Pega Knowledge consists of an authoring portal that contains all the tools needed to manage the full life cycle of articles, and create and deploy knowledge self-service sites. Authors create articles by using a guided process flow that moves the articles from creation, to approval, to publication.

Pega Knowledge enables organizations to do the following:

• Create and publish multimedia articles with a version history and audit trail
• Create taxonomy categories to classify and group articles
• Manage the article approval and publishing flow, to ensure quality
• Manage the full article life cycle from a single portal
• Control article visibility
• Bulk import and export articles into the authoring portal to support language translations or migration from legacy systems
• Diagnose common product or service issues using guided troubleshooting
• Quickly configure and launch self-service sites

For more information on Pega Knowledge features and capabilities, see the Pega Knowledge Product Overview on the Pega Knowledge product page.