All requests from the CTI Toolbar are sent to the CTI server using the Pega Platform 8.6 integration connectors that can be invoked from the activities based on the type of request.

These connectors are implemented by an OpenCTI developer to pass the request information in a CTI Server specific format. For new adapter implementations, copy the request API activities from the parent OpenCTI adapter class into the implementation class. For example, if you want to implement an Answer request, copy the AnswerCall activity in the ChannelServices-Embed-Apapter-OpenCTI class into the adapter implementation class.

• Implementing OpenCTI