Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Restarting a Run

Updated on September 15, 2022

If a campaign run stops or fails, you can restart it after you solve the cause of the previous run failure.

Note: New deployments of Pega Customer Decision Hub on Pega Cloud services are configured to use the Decision Data Store for action state storage. Campaign Run restarts are disabled in this mode. If you want to enable the campaign run restarts feature, see Disabling the Decision Data Store as action state storage on Pega Cloud.
Pega Customer Decision Hub
  1. Review and address any errors reported for the previous campaign run.
  2. In the Run schedule section, click Restart for the run which you want to restart.
  3. Optional: Enter an explanation note along with the restart request.
Result: The failed run is skipped and a new run is initiated. The new run only sends actions to customers whose actions were not initiated during the failed run, to avoid restarting the campaign from the beginning.

Tags

Pega Customer Decision Hub 8.7 Decision Management

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us