Pega Knowledge is designed to accommodate quality assurance requirements of knowledge management organizations, where multiple levels of content approvals may be required during the content creation process. The use of privileged access groups supports the stage-based content creation process provided by the application, allowing separation of the authoring, approval, and publication roles.

Some organizations may not require this degree of role separation for content creation and the overall life cycle management, for example, handling content improvements and archiving. For those organizations, Pega Knowledge supports a straight-through processing option for creating, approving, and publishing content by using the KMPublisher or KMSysAdmin access groups. This allows creating and publishing content, without requiring separate approval or publication from other access groups.

The following table lists the pre-configured access groups and privileges that are provided when you install Pega Knowledge: