Updating legacy Pega Customer Service portals
Important! Legacy portals do not work in version 7.21 and later of Pega Customer Service! If updating from version 7.1.4 or earlier of Pega Customer Service for Communications, you must update your access groups to use supported portals as part of the update.
Pega Customer Relationship Management for Communications
Update Guide
The following table shows which portals are supported for each application version.
| Portal name/rule name | 6.2, 6.3, 7.1, 7.1.2 | 7.1.3, 7.1.4 | 7.21 and higher |
| CA CSR Portal (CACSRPortal) | Not supported | Not supported | Not supported |
| CA Manager Portal (CAManagerPortal) | Not supported | Not supported | Not supported |
| CA Sales Rep Portal (CASalesRepPortal) | Not supported | Not supported | Not supported |
| CA Sales Manager Portal (CASalesManagerPortal) | Not supported | Not supported | Not supported |
| CPMCSR Portal (CPMCSR_Portal) | Supported | Deprecated | Not supported |
| CPMManager Portal (CPMManager_Portal) | Supported | Deprecated | Not supported |
| CPM Sales Manager Portal (CPMSalesManager_Portal) | Supported | Deprecated | Not supported |
| CPM Sales Rep portal (CPMSalesRep_Portal) | Supported | Deprecated | Not supported |
| Interaction Portal (CPMInteractionPortal) | N/A | Supported | Supported |
| Account Manager Portal (CPMAccountManager_Portal) | N/A | Supported | Supported (Deprecated in 7.22) |
| Back Office Portal (BackOfficePortal) | N/A | N/A | Supported |
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