This document describes how to install the Pega Customer Service and Pega Sales Automation applications that are part of the Pega Customer Relationship Management suite of applications. For each suite, there is a single installer for the Pega Customer Service and Pega Sales Automation application, but each application is licensed separately. If you purchase licenses for both Pega Customer Service and Pega Sales Automation, you can enable both applications in one installation.

• Completing the prerequisite tasks
• Backing up your system
• Installing the application