Configuring events receipt from the CTI server
The OpenCTI desktop framework layer converts events received from the Computer Telephony Integration (CTI) server to the format supported by Pega Call. The framework then sends the converted events to the Pega Platform server to update the Call Control Panel. Map data from incoming events and add them to the login function.
For more information about how events flow to the CTI server, see The flow of events from the CTI server.
- Map data from incoming events to the corresponding properties in the event JSON
schema.For more information about the JSON schema properties, see JSON schema properties for OpenCTI.
- Add the converted events to the fowardEvent parameter of
the login function.For more information about login requests, see Implementing the login function.
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