Robotic desktop automation (RDA)
Optimize and automate mundane processes with a personal robot, such as Start My Day, which allows CSRs to open and even log into multiple applications with a single click.
Pega Customer Service for Insurance
Product Overview
| Capabilities | Interaction Portal |
| RDA-enabled service cases | • |
| Start My Day (SMD) | • |
| SMD personalization (applications to open, desktop layout) | • |
| Application auto login | • |
| Reportability of time spent per application (Captured through robotics. Reported through Workforce Intelligence) | • |
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