Organizations frequently need to export data such as transactional data,
analytical and monitoring data, or interaction history results out of Pega Customer Decision Hub for further processing.
For example, the results of next-best-action decisions are recorded in Pega Customer Decision Hub as interaction history for each customer. You can export
interaction history data out of Pega Customer Decision Hub and use it for reporting in
external business intelligence tools that create insight beyond the scope of the
Pega application.
Understanding the export process
You can define a data flow that exports interaction history records into a File data
set. By running the data flow, you can export the data out of Pega Customer Decision Hub and into a specified repository.
Configuring the export process
To export the data associated with daily interactions into a Pega Cloud File Storage and use this data for additional analysis, configure a
data flow that exports the interaction history data into a File data set.
Create a file data set with a file path that leads to the location in which you
want to export the interaction files.
Result: During each run, the data flow exports interaction history data into
files in the specified repository. The file names include a date and time stamp,
as configured in the file data set. Additionally, a .meta
file is created that contains the metadata of each file saved in the repository,
as in the following
example:
