Pega Customer Service for Healthcare sample operators and access groups
Pega Customer Service for Healthcare can be used in different types of healthcare contact centers. As part of installation, you can optionally install the sample application that includes operators and access groups. You use them to access the sample application and review the application's capabilities, copy into your application, or extend to meet your business needs.
For additional information, see the Pega Customer Service for Healthcare and Pega Sales Automation for Healthcare Installation Guide.
The sample application includes operators and access groups for the following types of healthcare contact centers:
Member Services and Provider Services
Name | Description | Default access group | Default portal |
---|---|---|---|
CSHCSysAdmin | Systems administrator operator | CSHC:SysAdmin | Designer Studio |
CSHCManager | Contact center manager operator | CSHC:MGR | Interaction Portal |
CSHCCSR | Contact center representative operator | CSHC:CSR | Interaction Portal |
CSHCAppStudioAdmin | Systems administrator operator | CSHCAuthor | Pega Express |
Medicare Member Services
Name | Description | Default access group | Default portal |
---|---|---|---|
CSHCMedicare SysAdmin | Systems administrator operator | CSHC:MedicareSysAdmin | Designer Studio |
CSHCMedicareMgr | Contact center manager operator | CSHC:MedicareMGR | Interaction Portal |
CSHCMedicareCSR | Contact center representative operator | CSHC:MedicareCSR | Interaction Portal |
CSHCMedicareAppStudioAdmin | Systems administrator operator | CSHCMedicareAuthor | Pega Express |
Patient Relationship Management
Use the following operators only if you have also licensed Patient Relationship Management.
Name | Description | Default access group | Default portal |
---|---|---|---|
CareCoordinationManager | The care coordinator does not create care plans. This manager manages a team of care coordinators. | CareSample:CareCoordinationManager | Interaction Portal |
CareCoordinator | This care manager might be a clinical or non-clinical role. | CareSample:CareCoordinator | Interaction Portal |