By using Pega's Next Best Action in Pega Sales Automation™, you can increase customer value and enhance the customer experience with every interaction as well as empower your customers through proactive contextual actions. In addition, you can analyze customer data and derive crucial customer insights that drive coordinated real-time decisions across all channels.

For information about the next-best-action architecture and configuration steps in Pega Sales Automation, see the following articles:

• Pega Sales Automation next-best-action architecture

• Pega Sales Automation 8.3 next-best-action architecture

• Pega Sales Automation 8.2 next-best-action architecture

• Configuring Pega Sales Automation next-best-action use cases

• Configuring Pega Sales Automation 8.3 next-best-action use cases

• Configuring Pega Sales Automation 8.2 next-best-action use cases

• Configuring next-best-action strategies for Pega Sales Automation 8.4 and 8.3

• Configuring next-best-action strategies for Pega Sales Automation 8.2