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OPS0018: Business Intelligence Exchange extraction has failed

Updated on July 15, 2021

Pega Predictive Diagnostic Cloud™ (PDC) generates the OPS0018 event when Business Intelligence Extraction (BIX) cannot finish.

Reason for the event

BIX is a Pega Platform™ add-on that extracts data from Pega database into formats suitable for exporting. BIX extraction might time out due to connection issues or database size, or it might fail because of a configuration issue in your operating environment.

When BIX extraction cannot finish, your system reports a runtime exception in the pxextractdatawithargs activity. When PDC detects the exception, it generates an OPS0018 event and creates a BIX extraction failure case. You can subscribe to receive notifications each time this event occurs.

Message text example

PDC has detected that a BIX extraction of <classname> data has failed. Please investigate and remediate if necessary.

Recommended next steps

This alert can have several root causes. To review your specific case and determine the underlying issue, contact Pega Support.

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