Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

OPS0028: Agent status issues: stale snapshot

Updated on August 11, 2020

Pega Predictive Diagnostic Cloud™ (PDC) generates the OPS0028 event when an agent's status information is outdated.

Reason for the event

Pega Platform™ periodically sends agent status information. PDC analyzes this information, and if the agent's status snapshot is outdated, PDC generates an OPS0028 event and creates a unique Agent status has stale data case for each agent that is experiencing this issue.

You can receive a notification for each occurrence of this event by subscribing to the Agent status issues notification.

Example message text

Stale snapshot for agent status. Last status received on 20190502T193410.051 GMT.

Recommended next steps

To resolve issues with outdated agent status data, ensure that the Push Agents Information agent is working correctly. In PDC, use the System Resources > Agents landing page to check the status of the Push Agents Information agent. If the agent's status is Exception, restart the agent. For more information, see Managing agents. If restarting the agent does not resolve the issue, gather relevant log data and contact Pega Support.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us