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Application overview

Updated on January 22, 2021

Pega 1:1 Operations Manager is a new module of Pega Customer Decision Hub. Non-technical teams use Pega 1:1 Operations Manager to manage business-as-usual change requests and quickly deploy them to production.

As a best practice, the change management process in an organization involves the following types of changes:

Enterprise changes
Enterprise changes involve changing the application itself, for example, by modifying the user interface. Enterprise changes are done by developers in a Development SOR environment, and then pushed to other environments in the pipeline.
Business changes
Business changes involve business-as-usual operations such as the creation of new actions, treatments, customer segments, and so on. This type of change is triggered by business users in a BOE environment, and then pushed to other environments by using the Business Change pipeline, as in the following figure:

Pega 1:1 Operations Manager helps streamline the business change process by empowering business users to request changes in a dedicated, streamlined user interface.

Tip: The Pega 1:1 Operations Manager implementation application must be generated in its own implementation layer in your Development environment. You must then create a Pega Customer Decision Hub application overlay for holding your artifact changes.

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