Pega 1:1 Operations Manager is a new module of Pega Customer Decision Hub. Non-technical teams use Pega 1:1 Operations Manager to manage business-as-usual change requests and quickly deploy them to production.

As a best practice, the change management process in an organization involves the following types of changes:

Enterprise changes

Enterprise changes involve changing the application itself, for example, by modifying the user interface. Enterprise changes are done by developers in a Development SOR environment, and then pushed to other environments in the pipeline.

Business changes

Business changes involve business-as-usual operations such as the creation of new actions, treatments, customer segments, and so on. This type of change is triggered by business users in a BOE environment, and then pushed to other environments by using the Business Change pipeline, as in the following figure:

Pega 1:1 Operations Manager helps streamline the business change process by empowering business users to request changes in a dedicated, streamlined user interface.