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Extending the treatment sections in Pega 1:1 Operations Manager

Updated on January 22, 2021

To enable additional treatment properties in Pega 1:1 Operations Manager, extend the underlying Pega 1:1 Operations Manager implementation application.

  • The changes required to extend treatments must be handled in the Enterprise pipeline in both the Pega 1:1 Operations Manager and Pega 1:1 Operations Manager implementation applications.
  • The revision management functionality of Pega Platform does not support Section rules. Updates to Section rules must be handled as enterprise changes, not as a business change.
  • Any new properties that you add to treatments will not be visible for Pega 1:1 Operations Manager change requests that have already passed the Build stage, or for Decision Data rules that were already in a branch before you added the property.
  1. Log in to your Pega 1:1 Operations Manager implementation application as an operator with access to App Studio.
  2. In App Studio, click ContentTreatments.
  3. Click Manage treatments.
  4. On the underlying Decision Data rule form, click the Form tab.
  5. In the Form fields section, to add a field, click the Add field button.
    Any new properties you add to the form are automatically available for all previously created treatments.
  6. In Dev Studio, find and edit the following extension sections, depending on the treatment type that you want to modify:
    Extension section name Treatment type
    CustomEmailTreatmentElementEmail
    CustomWebTreatmentElementWeb
    CustomWebTreatmentElementMobile
    CustomSMSTreatmentElementSMS
    CustomPushTreatmentElementPush
    CustomAssistTreatmentElementAgent assisted
  7. On the Design tab of the extension section, include the properties that you created.
  8. Log in to your Pega 1:1 Operations Manager implementation application as an operator with access to Dev Studio.
  9. In Dev Studio, find and edit the following extension sections, depending on the treatment type that you want to modify:
    Extension section name Treatment type
    EmailTreatmentFormEmail
    WebTreatmentForm Web
    MobileTreatmentForm Mobile
    SMSTreatmentForm SMS
    PushTreatmentForm Push
    AgentAssistedTreatmentForm Agent assisted
  10. Save your changes.
Result: When you create a change request in Pega 1:1 Operations Manager, after completing the Build stage, the new treatment properties are visible on the associated Decision Data rule form.

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