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Approving a change request

Updated on January 22, 2021

As a team leader, review and approve change requests to ensure that they are in line with the requirements of your organization.

  1. Log in to Pega 1:1 Operations Manager as a user with the <your implementation application>:TeamLead access group.
  2. In the To do section of the 1:1 Operations Manager Home page, click Go next to the request which you want to review.
  3. Review the request details in the panel on the left.
  4. In the Type field, select one of the following change request types:
    • Create new action
    • Update existing action
  5. In the Score field, enter a numerical value between 1 and 100.
    Use the score value to prioritize actions. For example, a score of 50 can indicate medium priority and a score of 100 - critical priority.
  6. Approve or reject the change request by performing one of the following actions:
    • To approve the request, click Approve.
    • To reject the request, click ActionsReject.
  7. Optional: If you chose to reject the request, specify the reason for rejection.
Result: If the request is approved, it is moved to the Plan stage, and sent back to the user who created it.

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