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Updated on March 2, 2023

Challenges begin with a scenario that describes a business use case for which the learners design and build a solution. For example:

U+ Bank, a retail bank, wants to create rich and rewarding experiences for its customers while maximizing the revenue from its contact center by presenting personalized next-best-action recommendations to customers who call the contact center.

The business team now wants to introduce four credit card offers and implement engagement policy conditions at the action level to ensure that customers receive only tailored and relevant offers based on their lifetime values.

Now, the business requirement is to suggest the Standard and Rewards cards if the lifetime value of the customer is less than 875 and the Rewards Plus and Premier Rewards cards if the lifetime value of the customer is greater than 875.

Note: As a best practice for UX, do not include a Note tag or similar at the beginning of a description. The first 144 characters of the description are displayed on the content card in search results to provide users with a quick preview of the content.

Challenge environment login credentials

After the business use case, include the login credentials that the readers use to access the challenge system. Use the following lead-in text and table format (role, user name, and password vary according to business use case and environment):

The following table provides the credentials you need to complete the challenge:

RoleUser namePassword
Role name (for example, Application Developer)Login ID (for example, author@gogoroad)Password (for example, pega123!)


Write the name of each task followed by a brief explanation of what the learner accomplishes in each task.

Task 1: [Task title that uses the H3 header from the Styles list]

Description of task.

Task 2: [Task title that uses the H3 header from the Styles list]

Description of task.

The following figure shows an example of a challenge scenario:

The scenario for a challenge with business use case, login credentials, and tasks.
The complmeted scenario section for a challenge


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