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Adding a new API-based OpenCTI link

Updated on October 12, 2021

To add a new OpenCTI link perform the following steps.

  1. In the Explorer panel, click App Explorer.
  2. Open the select the ChannelServices-Admin-CTILink-OpenCTIDesktop-AWSConnect class.
  3. To create a new instance of the OpenCTI link, click Create.
  4. Enter the Short description and the Link Definition Name In the Create OpenCTI link page.
  5. In the Javascript Object field, enter the JavaScript reference that is used to perform the operation.
  6. In the Contact Center Instance field, enter the Amazon Connect contact center instance.
  7. In the Dial Plan field, enter the dial plan is used to modify a telephone number to ensure that it can be dialed by the ACD/PBX. For example, if your PBX requires that the number 9 be dialed to reach an external line before external calls are placed, the dial plan is used to prefix the digit 9 before external telephone numbers.
  8. Click Save.

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