Configuring the phone book for lookup
- In the header of Dev Studio, click .
- Click the CTI link tab.
- Open the CTI link that you want to edit, and click Edit.
- Click the Phone Book tab.
- Select the phone book to search the phone numbers.
- Personal phone book - Searches the phone book that matches the Operator ID.
- Team phone book - Searches the phone book that matches the default Workgroup ID.
- Show all agents currently logged into my ACD - Searches the phone book that matches all the agents that are currently logged into your ACD.
- CTI Link-specific - Searches the CTI link-specific phone book that is configured. You can select the phone book from the drop-down list.
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