CTI link types
The types of CTI links are listed as follows.
- A local CTI link connects a Pega Platform server (or cluster) to a Cisco CTI Server directly, and provides CTI services to users on that Pega Platform server.
- A remote CTI link connects a Pega Platform server (or cluster) to another Pega Platform server, from which they access CTI services.
Previous topic CTI Link configuration on Pega Platform Next topic Testing connectivity