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CTI link types

Updated on October 12, 2021

The types of CTI links are listed as follows.

A local CTI link connects a Pega Platform server (or cluster) to a Genesys T-Server directly , and provides CTI services to users on that Pega Platform server. It explains the configuration and use of local CTI links.
A remote CTI link connects a Pega Platform server (or cluster) to another Pega Platform server, from which they access CTI services. Remote CTI links are covered in a later section.
Note: As of release 8.2, remote links are deprecated and supported only for legacy implementations.
  • Previous topic CTI Link configuration on Pega Platform
  • Next topic Enabling Advanced Disconnect Detection Protocol (ADDP)

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