Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Desktop behavior on arriving calls

Updated on October 12, 2021

By using the configuration wizard, you can configure the desktop behavior for arriving calls to display a screen pop or to automatically start interaction processing.

Display Screen Pop

If you want the CSR to be notified with a screen pop as part of the Pega desktop, select Display Screen Pop option and then click Next. A list of properties is displayed. For each property on the list that is displayed, select the check box if you want Pega Call to map the call data value to the screen pop when a call is received. Properties that are not selected are available on the clipboard, but they do not appear on the screen pop.

Start Interaction processing

If you select this option, there is no screen pop that notifies the CSR of the call. Interaction processing starts immediately, based on information received through CTI. If you want to directly start the interaction processing, select this option and click Next.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us