Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Pega Call configuration wizard

Updated on October 12, 2021

The Pega Call configuration wizard enables you to create the basic configuration for Pega Call.

After you configure the basic settings, you can make more advanced configuration changes manually.

With the Pega Call configuration wizard, you can:

  • Configure and test connectivity to your CTI server.
  • Configure the Pega Call application ruleset.
  • Configure the telephone UI that the CSRs will use.
  • Detect and map the call data to the properties on the Pega clipboard.
  • Configure the desktop behavior when a customer call arrives for the CSR.
  • Review and save the complete configuration.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us