Pega Call provides an Agents rule (in the Pega-CTI ruleset) that
periodically performs various tasks.
By default, the agent runs once every 120 seconds and does one or more of the following:
- Starts CTI links that are configured to AutoStart. For more information on configuring CTI
links to start automatically, see the chapter Configuring a CTI link on Pega.
- Purges older call objects.
- Starts application gateways. This applies only to Cisco ICM application gateways.