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Pega Platform scheduled agents

Updated on October 12, 2021

Pega Call provides an Agents rule (in the Pega-CTI ruleset) that periodically performs various tasks.

By default, the agent runs once every 120 seconds and does one or more of the following:

  • Starts CTI links that are configured to AutoStart. For more information on configuring CTI links to start automatically, see the chapter Configuring a CTI link on Pega.
  • Purges older call objects.
  • Starts application gateways. This applies only to Cisco ICM application gateways.

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