When a call arrives, Pega Call receives CTI data
gathered in the telephony system.
To retrieve data from additional sources
before a screen pop displays or call processing starts, override the activity
in your call class (for example,
). Pega Call executes
when a call arrives.
- Add properties to the call class or create a separate object to hold the
Because the activity is executed from a service package (not the operator),
ensure that your application ruleset is accessible to the service package that
processes CTI events.