Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Reviewing and editing the Agent rule

Updated on October 12, 2021

To review and edit the Agent rule perform the following steps:

  1. In the Explorer panel, click Records.
  2. Click SysAdminAgents.
  3. To view a specific rule, select and click the Pega Call agents rule (in the Pega-CTI ruleset).
  4. To make changes, select and click the agent schedule rule that the agent rule generates and edit. You must edit an agent schedule rule for each node in a multi-node Pega Platform system.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us