Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

System Requirements

Updated on October 12, 2021

This section describes the components required for a Pega Call installation.

Requirements for the Pega Call CTI Link Engine

The Pega Call CTI Link Engine runs within a Pega Platform application server. Each application server in the Pega Platform node will need TCP/IP connectivity to the Genesys TServer(s) used. The engine for Genesys uses Genesys’ Platform SDK. You will need to obtain the SDK and deploy the Java libraries into Pega Platform, as described in the Installation guide.

Other required components

In addition to the standard component requirements for the Pega Platform application, a Pega Call implementation includes the following requirements:

  • Pegasystems recommends installing a remote connectivity application, such as VPN, modem or Remote desktop management software, to provide diagnostic capabilities.

For information on general hardware and software requirements for the Pega Platform application, see the Installation guide for the specific platform that you are using at your site.

For more information about installing the Pega Call components, see Pega Call Installation and Update Guide.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us