Call data and screen pops
The system attempts to connect to the telephony environment by using the agent and extension information provided. Using a different phone, place a test call to the extension. The call should match the incoming customer calls in your production environment as closely as possible to make sure the same type of call data is attached as it will be attached on a real call.
Once the test call connection is successful, additional CTI data detected on the test call is displayed. The properties listed depend on the data attached to the test call by your telephony and CTI environment.
Select additional properties to appear on the call page, and map them to call page properties. If you specify new properties, the wizard adds them to the ruleset version that you specified. If there are any properties that do not exist in the Call class, they are automatically created from the configuration wizard.
Previous topic Call types Next topic Desktop behavior on arriving calls