Pega Call uses various pages on the CSR’s Pega Platform clipboard. The following pages include information on the current state of the CSR's phone.
This page includes a reference to the CTI Session (.pyCTILinkSession) and a list of lines (.pyLines value list). Each line lists the identifier (call ID) of the call and its state, if the line has a call. The line and call ID and states are only populated if you use stateful telephony. The following page shows the current state of the CSR’s phone.
This page is a parametrized data page that shows the details of an incoming call on the CSR's phone. Call data received from the CTI platform is found on this page.