Pega Call CTI Link for Amazon Connect

Pega Call CTI Link for Amazon Connect runs on a Pega Platform application server and provides CTI integration with Amazon Connect. It provides telephony request processing that includes call control and agent state management. It also processes CTI events from Amazon Connect, triggering changes such as screen pops within your Pega Call application. The CTI link uses the Amazon Connect API version 1.2.0.2 to connect to Amazon Connect

General requirements

For information on general hardware and software requirements for Pega Platform, see the Platform Support Guide on the Pega Community.

For more information about installing the Pega Call components, see Pega Call Installation and Update Guide.

Access settings for Pega Call rules and custom rulesets

If you use Pega Call with Pega Customer Service, the default application and access groups provided with Pega Customer Service include Pega Call capabilities.