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System Requirements

Updated on September 11, 2020

This section describes the components required for a Pega Call installation.

Requirements for the Pega Call CTI Link Engine

The Pega Call CTI Link Engine runs within a Pega Platform application server. Each application server in the Pega Platform node will need TCP/IP connectivity to the Genesys TServer(s) used. The engine for Genesys uses Genesys’ Platform SDK. You will need to obtain the SDK and deploy the Java libraries into Pega Platform, as described in the Installation guide.

Other required components

In addition to the standard component requirements for the Pega Platform application, a Pega Call implementation includes the following requirements:

  • Pegasystems recommends installing a remote connectivity application, such as VPN, modem or Remote desktop management software, to provide diagnostic capabilities.

For information on general hardware and software requirements for the Pega Platform application, see the Installation guide for the specific platform that you are using at your site.

For more information about installing the Pega Call components, see Pega Call Installation and Update Guide.

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