Pega Call CTI Link for Five9 Softphone

Because the embedded CTI link is an integration with a third-party service, you must have access to Five9 Softphone. Complete all required Five9 Softphone configuration before creating an embedded Five9 Softphone CTI link in Pega Call.

General requirements

For information on general hardware and software requirements for Pega Platform, see the Platform Support Guide on the Pega Community.

For more information about installing the Pega Call components, see Pega Call Installation and Update Guide.

Access settings for Pega Call rules and custom rulesets

If you use Pega Call with Pega Customer Service, the default application and access groups provided with Pega Customer Service include Pega Call capabilities.