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Testing connectivity

Updated on September 11, 2020

Important: Save your CTI Link configuration before testing connectivity.

  1. Use Test Connectivity to ensure that the Pega Platform node is connected to the CTI Server using the configured link parameters.Use Test Connectivity to ensure that the Pega Platform node is connected to the CTI Server using the configured link parameters.

Result: A results screen appears and provides:
  • The name of the CTI Link tested.
  • Connectivity status to the ACD.
  • The PRPC application that will process requests on the local CTI node.
  • The results of the connectivity test.
  • Any error messages that were generated.
CTI Link configuration on Pega PlatformParent topic

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Pega Call 8.5

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