Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Getting started with OpenCTI

Updated on October 6, 2021

Pega Call provides seamless integration with third-party computer-telephony integration (CTI) systems. With the OpenCTI desktop architecture, you can integrate Pega Call with any telephony systems based on your needs by using the browser-based JavaScript API. With OpenCTI, you can make calls from any telephony device directly to Pega Call without installing CTI adapters on your machines.

Open CTI desktop supports two types of integration: one using the Pega Call UI and another that embeds third-party party UI. For more information about integrating Open CTI with third-party UI, see Embedded UI custom implementation.

Open CTI desktop supports two types of integration: one using the Pega Call UI and another that embeds third-party party UI. For more information about integrating Open CTI with third-party UI, see Implementing custom embedded UI CTI links.

Note: If you want to integrate with a CTI server by using server-side integration based on the integration connectors, see the OpenCTI Developer's Guide for Server-side Integration on Pega Community.

Tags

Pega Call 8.5

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us