The events that are received from the CTI server are converted into the Pega format in the OpenCTI Desktop framework layer. The converted events are sent to the Pega Platform server to update the CTI toolbar.

When you receive events from a CTI server, the event data must be mapped to the corresponding properties in the JSON schema. For more information on the JSON schema properties, see JSON schema properties for OpenCTI.

After you map the properties, send the converted events to the Event Callback function that you received as an argument of the login request by invoking the callback function that was specified as a parameter in the login function. For more information on log in requests, see The login function.

• Implementing OpenCTI