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How requests flow to the CTI server

Updated on October 6, 2021

Requests are generated from the actions that the user performs on the CTI toolbar, such as when they answer a call or hang up a call.

The requests are sent from the CTI toolbar to the OpenCTI desktop interface layer, which passes the request to the OpenCTI implementation layer. This layer is responsible for implementing the appropriate JavaScript functions to send the correct request to the CTI server.

OpenCTI flow of requests
OpenCTI flow of requests

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