Sending Requests to the CTI server
pega_cti_desktopApi.js file into your
For example, if you want to implement an Answer request, copy the
pega_cti_desktopAPI.js file into your implementation
- Copy the answerCall activity in the
ChannelServices-Embed-Apapter-OpenCTI class into the
adapter implementation class.The description field lists the device number (DN) and the CallId as the properties, which are populated on the adapter page for this request. The activity would be implemented to make a call to the CTI server using the DN and CallId to answer the call.
- Ensure that the properties required for the implementation request activity are
already there on the adapter class.These properties are documented in the description field of the OpenCTI adapter API activity.
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