JSON schema properties for OpenCTI
The properties and objects in the JSON file correspond to the OpenCTI desktop framework function parameters that are used to handle events and requests. Map the event and request properties to the corresponding JSON property.
The table below shows the event schemas that you need to implement in each available telephony mode:
Event schemas required in each telephony mode
| Telephony mode | Event schemas to implement |
| Simple telephony | |
| Simple telephony with agent state management | |
| Full telephony |
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