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The blindTransfer activity

Updated on October 7, 2021

The blindTransfer activity is used to transfer a call in the single step.

This activity uses the CallID and the DestinationNumber properties to complete the request.

  1. Map the CallID and DestinationNumber properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
  2. Build a request appropriate for your connector.
  3. Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
  4. Identify errors and handle it as discussed in Handling Errors.

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