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Configuring the OpenCTI adapter

Updated on October 7, 2021

To use the OpenCTI adapter, create a new OpenCTI implementation class and an OpenCTI link definition.

To use the OpenCTI adapter, you must perform the following steps:
  • Create a new OpenCTI implementation class extending the ChannelServices-Embed-AdapterOpenCTI class provided by Pega Call. This class contains properties and activities required for the adapter implementation.
  • Create an OpenCTI link definition to connect your adapter to the Pega CTI toolbar and to provide configuration data for the adapter.
  1. In Dev Studio, go to App and search for the ChannelServices-Admin-CTILinkOpenCTI class.
  2. Click Create to create a new instance of this class.
  3. On the Create OpenCTI CTI Link page, enter the Short description and the Link Definition Name.
  4. Click Create and open.
  5. On the LinkConfiguration tab, select the newly created class from the Implementation Class list.
  6. Add the properties as key value pairs that you need for configuring your instance.

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