The dropParty activity is used if any one of the party in a conference call decides to drop off.
This activity uses the CallID and the Party properties to initiate the request to the CTI server. Before initiating this activity, ensure that you have the CallID and PartyToRemove properties on the adapter page.
- Map the CallID and Party properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
- Build a request appropriate for your connector.
- Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
- Identify errors and handle it as discussed in Handling Errors.