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Handling Errors

Updated on October 7, 2021

If an error occurs during a CTI toolbar request, such as hold, answer, and make call, an error message is displayed on the user's desktop.

When an error occurs on the request in the OpenCTI adapter implementation:

  1. Using the Activity-Set-Status method in the activity, handle the error message.
  2. Copy the error message to pyStatusMessage and pyPegaCTIError.
  3. Set the Severity to Fail and enter the error message in the Message field.
    Result: The error message in the Message field is displayed on the user’s desktop.
  4. Exit the request activity after the error is encountered and the Activity-Set-Status is performed.
    Any extra error information can be sent to the logs.
Result: For events received from the CTI server, errors are written to the Pega Platform 8.6 logs and the event processing is aborted.

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