The hangUpCall activity is invoked to release an active call from an established state. This activity uses the device number (DN) property to place the hang call request to the CTI server.
If the call is successfully released, then the state of the call is changed to released state. If the hangup call request is unsuccessful, then the CTI server will return an error to the CTI toolbar.
- Map the DN property of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
- Build a request appropriate for your connector.
- Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
- Identify errors and handle it as discussed in Handling Errors.