Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

The hangUpCall activity

Updated on October 7, 2021

The hangUpCall activity is invoked to release an active call from an established state. This activity uses the device number (DN) property to place the hang call request to the CTI server.

If the call is successfully released, then the state of the call is changed to released state. If the hangup call request is unsuccessful, then the CTI server will return an error to the CTI toolbar.

  1. Map the DN property of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
  2. Build a request appropriate for your connector.
  3. Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
  4. Identify errors and handle it as discussed in Handling Errors.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us