The holdCall activity is used to put an ongoing call on hold. This activity uses the HeldCallId and the CallId properties to place the hold call request to the CTI server.
Before initiating this activity, ensure that you set the HeldCallId and CallId properties in the primary page of the clipboard. If the CallID is not set prior to initiating this activity, then the CTI server will return an error to the CTI toolbar.
- Map the HeldCallID and DN properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
- Build a request appropriate for your connector.
- Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
- Identify errors and handle it as discussed in Handling Errors.