The simple telephony mode is intended for users who wish to receive screenpops, but use a different tool for call control operations, for example, placing calls on hold or transferring calls, and agent-state management. To implement simple telephony, you need to handle the below requests.

• Handling login requests
• Handling logout requests
• Handling incoming calls and call treatment
• Passing call data to the clipboard
• Implementing call answering

• Implementing OpenCTI