The makeCall activity is used to place a new call to a destination number specified on the adapter page. The call variables such as DestinationNumber are used in sending the new call request to the CTI server.
If the call is successfully placed, then no data is returned from the CTI server. If the make call request is unsuccessful, then the CTI server will return an error to the CTI toolbar.
- Map the DestinationNumber property of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
- Build a request appropriate for your connector.
- Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
- Identify errors and handle it as discussed in Handling Errors.