Make sure you meet the prerequisites for creating an OpenCTI client-side integration.

Before you begin, make sure you have:

• understanding of the following information:
  • Telephony and contact center terminology and architecture. For an overview, visit the Pega Call page on the Pega Community.
  • Pega Call integration.
  • Knowledge of the third-party telephony system and the API that is used to integrate with it.
• the latest version of Pega Call installed in your system environment. For more information, see the Pega Call Installation guide on the Pega Community.
• appropriate access to the CTI server that you need to connect with.
• good network connectivity.
• a lab environment with telephony and a contact center configured, for example, Phones, Users, and queues.

• Getting started with OpenCTI