Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

The retrieveCall activity

Updated on October 7, 2021

The retrieveCall activity is called to retrieve the call in a hold state to an active state. This activity uses the CallID and the DN properties to perform a retrieve call request to the CTI server.

If the call retrieval is successful released, then the state of the call is changed to active state. If the request is unsuccessful, then the CTI server will return an error to the CTI toolbar.

  1. Map the CallID and DN properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
  2. Build a request appropriate for your connector.
  3. Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
  4. Identify errors and handle it as discussed in Handling Errors.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us