The transferInitiate activity is used to initiate a warm transfer call.
This activity requests a consultation call to another party which places the active call on hold. This activity uses the CallID and the DestinationNumber properties to complete the request.
- Map the CallID and HeldCallID properties of the OpenCTI adapter page to the corresponding request parameters of the Pega Platform 8.6 integration connectors.
- Build a request appropriate for your connector.
- Invoke the appropriate request to the CTI server using Pega Platform 8.6 integration connector.
- Identify errors and handle it as discussed in Handling Errors.