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Handling login requests

Updated on October 7, 2021

Login requests enable monitoring a device and subscribing for events for a device. You must create the Pega Platform 8.6 integration connectors to subscribe for events from the CTI server.

You can use the LoginAgent activity based on the implementation and the CTI server. However, for Simple Telephony with agent state management mode, you must use LoginAgent activity. For more information on subscribing to events, see Subscribing to events.

  1. In Dev Studio, search for the LoginAgent activity in the OpenCTI adapter class.
  2. Copy the LoginAgent activity into the adapter class.
  3. In the activity page, add the required steps to call the Pega Platform 8.6 integration connector to send the login request to the CTI server.
    The data required for the login request such as Agent ID and Agent Password can be retrieved from the adapter clipboard.

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